At LEKATO we understand that returns can be a hassle, both in terms of time and cost. That’s why we’re offering a convenient alternative with our Re-dispatch Service.
For a fee of just $5USD, you can skip the return process entirely and get a replacement item shipped directly to you. Here’s how it works:
1. Keep the Original Product: No need to send back the original item. You can keep it and handle it as you see fit.
2. Quick and Easy: Simply pay the $5USD fee, and we’ll take care of the rest. We’ll dispatch the new item to you at our expense.
3. Hassle-Free: Avoid the inconvenience and cost of return shipping. Enjoy the peace of mind that comes with knowing your new product is on its way without the wait.
How to Use:
1. Contact our Customer Service team with your order information and a brief description of your issue.
2. Request the Re-dispatch Service and make the $5USD payment.
3. Receive your new product quickly and hassle-free.
The re-dispatch service is also suitable for the following situations:
1. Due to the wrong address, the package was destroyed when it was not delivered normally;
2. The shipping information shows that the package has been delivered, but the package have not been received. Despite reaching out to the post office, there has been no resolution.
Accidental damage such as breaks, drops, and spills
FAQ
