Standard Delivery

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

• Do you ship internationally?

Yes, we offer worldwide shipping! We cooperate with many logistics companies, such as YunExpress, USPS, Royal Mail, Fastway, etc.

* Please refer to the checkout page for shipping costs to other countries.

 

•  How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-2 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

• What about the delivery time of standard shipping?

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

For US orders: 3-7 business days For Japan orders: 3-7 business days For South Africa orders: 7-15 business days

For non-US & non-Japan orders: 6-18 business days

The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country.  In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

•  How can I check the status of my order?

After delivery, the LEKATO system will automatically send you the logistics number.

• How to track my order?

After delivery, the LEKATO system will automatically send you the logistics number.
If you want to check logistics, please click here!

• Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Still have questions? Pop on our live chat in the bottom right corner of any page or send us an email to info@lekatodeal.com.